Gone are the days of, “Get out of the way, I’ll fix it.” You must be tech savvy and communicate well.
Your MSP needs MSP relevant help desk, service desk, and NOC talent; on-site, dedicated resources; field techs; project engineers who can also handle escalations; AMs; vCIOs; vCTOs; Sales people from Jr. to Sr.; and a dispatcher maybe; and you may need a centralized services person to customize Kaseya or LabTech (ConnectWise Automate) for you – responsible automation helps your clients and you a lot.
Who makes so many small to medium size businesses and organizations functional and secure? You do. You, the IT Managed Services Provider.
Sure, MSPs aren’t for everyone. Recruiting isn’t either. Both require a certain type of person no algorithm, tech test, or resume can fully grasp or show. We’ve learned the hard way. You have, too.
We’re here to bring MSP relevant talent to you. But people aren’t robots. So, like your MSP, we’ll be here when things go right and when things go wrong. That’s what a responsible recruiting firm does.
Now, please tell us what talent your MSP needs. Let’s get this going. Tell us what MSP relevant talent you want to see.
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