CLIENTS
YOU KNOW WHAT TALENT YOUR MSP NEEDS (So do we)
Please take 90 seconds here to confirm.
IT Managed Services Providers can’t run on “regular” IT people.
MSPs need proven talent:
- Level 1, 2, 3s who can professionally handle multiple clients in multiple environments.
- Close tickets in a high-ticket volume environment – and usually these aren’t the people with “nice” resumes from big companies.
- Tech-savvy, hands-on people for proactive & reactive work, who can advise and consult, too.
- Sales people – from cold caller/appointment setter/marketer to Sr. MSP sales people.
- And no matter what the position – no prima donnas allowed; everything from password resets to major projects are all vital to clients, so be client focused and park the ego at the door.
Gone are the days of, “Get out of the way, I’ll fix it.” You must be tech savvy and communicate well.
Your MSP needs MSP relevant help desk, service desk, and NOC talent; on-site, dedicated resources; field techs; project engineers who can also handle escalations; AMs; vCIOs; vCTOs; Sales people from Jr. to Sr.; and a dispatcher maybe; and you may need a centralized services person to customize Kaseya or LabTech (ConnectWise Automate) for you – responsible automation helps your clients and you a lot.
Who makes so many small to medium size businesses and organizations functional and secure? You do. You, the IT Managed Services Provider.
Sure, MSPs aren’t for everyone. Recruiting isn’t either. Both require a certain type of person no algorithm, tech test, or resume can fully grasp or show. We’ve learned the hard way. You have, too.
We’re here to bring MSP relevant talent to you. But people aren’t robots. So, like your MSP, we’ll be here when things go right and when things go wrong. That’s what a responsible recruiting firm does.
Now, please tell us what talent your MSP needs. Let’s get this going. Tell us what MSP relevant talent you want to see.